- How are tutors vetted?
- Every tutor completes an application covering their qualifications and experience, which our team reviews before their profile goes live.
- Is it safe for my child to message a tutor directly?
- Yes. All messaging happens within Channel Tutoring, not over personal phone numbers or social media. Messages are monitored, and anything that looks like an attempt to move communication off-platform is flagged for our team to review.
- How do I pay for a session?
- Buy lesson tokens for the level you need, securely online via Stripe — individually, or in a block of 5+ for 10% off. Tokens don't expire and can be used with any tutor teaching that level. 1 token is equivalent to a 1-hour session; session length is customisable, so a 1.5-hour session uses 1.5 tokens, a 2-hour session uses 2 tokens, and so on. Once your tutor logs a lesson as taught, the right number of tokens is used automatically and they're paid — no separate confirmation step needed from you.
- What if a lesson gets logged by mistake?
- Tutors can undo a lesson log within 24 hours, which refunds your token straight away. If it's outside that window, contact us and we'll sort it out.
- How much does a tutor cost?
- Pricing is fixed by level (KS3, GCSE, A-Level or university admissions) and the same for every tutor — see our Pricing page. There are no hidden fees for clients.
- What subjects and levels do you cover?
- We cover core subjects from KS3 through GCSE, A-Level and university admissions, across the main UK exam boards (AQA, Edexcel, OCR, WJEC/Eduqas and others). Use Find a Tutor to filter by subject and level, and let us know your exam board when you book a session.
