Last updated: 29 April 2026
This is the Data Processing Notice (also known as a Privacy Policy) of Channel Tutoring. It is issued in compliance with the Guernsey Data Protection Law, 2017, “the Law”.
We are committed to protecting and respecting your personal data and ensuring you are informed about how we use it. We acknowledge our obligations under the Law, and we undertake to the best of our ability, to protect your personal data in accordance with the Law.
We acknowledge that all processing of personal data must be lawful, fair and undertaken with transparency.
This Notice sets out how and why we collect and use your personal data and our legal basis for doing so.
We are Channel Tutoring, registered in Guernsey.
Channel Tutoring is a tutoring service dedicated to providing high-quality academic support across a wide range of subjects and levels. From KS3 through GCSEs, A-Levels, and university admissions, we help students build confidence, strengthen their understanding, and achieve their academic goals.
We only hold limited details relating to our customers and staff. This not only enables us to contact our customers and staff and to enable us to carry out our core business services and/or comply with a contract, but also to comply with statutory requirements and our legal obligations.
The personal data we process is given to us directly by you, our customers and staff, from someone else acting on your behalf (e.g. parent or guardian) and/or from inquiries through our website, telephone calls, emails or social media. We do not collect any personal data from any other sources.
The personal data provided is used in the general running of the business including carrying out and arranging lessons, receiving payments and paying staff.
In order to be able to provide you with the services you require, we use our legal contractual basis for processing your personal data and/or rely on our legitimate business interests.
In instances where we are not relying on a contractual and/or legitimate business interests’ basis, we rely on consent to lawfully process your personal data. This can be obtained orally, by email or via the website. You have the right to withdraw your consent at any time, however, it must be highlighted that by withdrawing your consent we may not be able to provide you with our core business services.
Defined in the Law as “Personal data revealing an individual’s racial or ethnic origin, political opinion, religious or philosophical belief, trade union membership, genetic data, biometric data, health data, data concerning an individual’s sex life or orientation, & criminal data.” The Law requires this data to be processed with additional protection. Special category data will only be processed with a consent form alongside our lawful reasons for doing so.
We do not share your personal data with any third party.
We may transfer personal data to tutors located outside Guernsey for the purpose of virtual tutoring. This data may be transferred via email to relevant tutors as required.
We provide a clear ability to opt out of any direct marketing.
All data is retained securely and only used for the purposes for which it was collected under the Law. Data is only retained for as long as is required to comply with our statutory obligations, in order for us to provide you with the services forming part of a contract or with your consent. In any event, data is reviewed and weeded accordingly after 7 years.
The Law provides you with a number of rights, but specifically and of relevance, you have the right to:
This notice does not cover any third-party websites or social media sites used in conjunction with Channel Tutoring. We are not responsible for the actions or activities of third-party website/social media outlets. You are advised to read the data collection and privacy statements on other websites and social media outlets you visit.
If you have any questions or queries regarding how your personal data is being managed, please contact us by emailing info@channeltutoring.com.
If you feel that your personal data has been handled incorrectly or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the data protection regulator — The Office of the Data Protection Authority (ODPA). You can contact them for advice by writing to:
The Office of the Data Protection Authority
Block A
Lefebvre Court
Lefebvre Street
St. Peter Port
Guernsey
GY1 2JP
by telephoning (01481) 742074, by email to info@opda.gg, or you can submit a complaint online at www.odpa.gg and complete the ‘make a complaint’ section.
